Feature Comparison - 3CX Cloud v15

Feature comparison for 3CX Cloud v15

Check out our feature comparison below.

Features
  • Extensions
  • Number of Simultaneous Calls Supported
  • Call Logging
  • Call Reporting
  • Call Forward on Busy or No Answer
  • Call Routing by DID
  • Auto Attendant / Digital Receptionist
  • Voicemail/ Music on Hold
  • Central Phonebook
  • Call by Name
  • Call Parking / Pickup / Transfer
  • Call Queuing
  • Call Recording
  • MWI – Message Waiting Indicator
  • Supports Popular SIP Phones
  • Supports SIP Trunks/ Gateways
  • Intercom/ Paging
  • Ring Extension & Mobile Simultaneously
  • Extensive Codec Support (G711, G722, GSM, Speex, ILBC, G729)
  • Automatic Pickup on Busy
  • Call Recordings Management
  • Headset Answer Button Support (Jabra & Platronics)
Management and Scalability
  • Web-based Management Console
  • Automated Provisioning of Devices
  • Real Time Web-based System Status
  • Integrated Web Server
  • Easy Backup and Restore
  • SBC to Configure Remote Extensions
  • VMware / Hyper-V Compatibility
  • Connect Remote 3CX PBX Systems (Bridges)
  • Scheduled Backup
  • Scheduled Restore
  • Inbuilt Fail Over Functionality incl. Standby Licence
Unified Communications
  • Setting Up Conference Calls
  • See the Presence of Your Colleagues
  • Receive Voice Mail via Email
  • Receive Faxes via Email as PDF
  • Integrated Fax Server
  • Integrate Offices with 3CX Bridge
  • Advanced Forwarding Rules
  • View Presence of Bridged PBXs
Call Center / Contact Center
  • Advanced Queue Strategies
  • Advanced Call Reporting
  • Real Time Queue Statistics
  • Queue Reports
  • Barge In / Listen In / Whisper
  • Query Customer Name Based on Caller ID
  • Ability to Use 3CXPhone API
  • Link Company Directory with LDAP / ODBC
  • Sync Phonebook with Microsoft Exchange
  • Real Time Queue Monitoring
  • Wallboard
  • Switchboard Queue Manager View
  • Call Recordings Search
  • Supervisor can Log Agents In/Out
  • Supports External Agents
  • Callback if queue full
  • CRM Integration / Scripting Interface
  • SLA alerting/reporting
Mobility
  • Android Client
  • iOS Client
  • Windows Phone Client
  • CTI Support
  • Seamlessly Create Conference Calls
  • Users can Configure their Own Extension
  • Provisioning by Email
  • Manage 3CXPhone from within the Console
  • Includes 3CX Tunnel to Avoid NAT Problems
IP Phone Management
  • Automatic Plug & Play Phone Provisioning
  • Manage IP Phones Network Wide from Console
  • Restart Phones Remotely
  • Update & Manage Firmware Network Wide
Application Integration
  • Microsoft Outlook
  • Office 365 (address book only)
  • TAPI
  • Office 365
  • Salesforce
  • Microsoft Dynamics
  • Microsoft Exchange 2013 / LDAP / ODBC
  • SugarCRM
  • Google Contacts
  • Exact
  • Zendesk
  • Freshdesk
  • act!
  • Datev
Web Conferencing
  • Plugin Free – WebRTC
  • One-click conference
  • Meeting Recording
  • Remote Control / Assistance
  • Screen Sharing
  • Unlimited Users
  • Participants Included
3CX LITE
  • 8
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  • Single SIP Trunk
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  • No G729
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  • 5
STANDARD
  • 4=>1,024
 
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  • 10
PRO
  • 4=>1,024
 
 
 
 
 
 
 
  • 25

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